Swag Lord Shop Privacy Policy
1. Overview
Your privacy matters to us. At Swag Lord Shop, we value transparency and respect your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you interact with our store — whether you’re browsing, placing an order, or subscribing to our updates.
By using our website or making a purchase, you agree to this policy.
2. Information We Collect
We collect only the information needed to process your order, improve your experience, and communicate with you responsibly.
When you place an order, we collect:
- Name and shipping/billing address
- Email address and phone number (if provided)
- Payment details (processed securely through our payment partners)
When you browse our store, we may automatically collect:
- Your IP address, browser type, and device information
- Pages visited and time spent on our site (via Google Analytics)
- Cookies or similar technologies that help personalize your experience
When you interact with us:
- If you contact us via email or social media, we collect your message and contact details to respond effectively.
- If you subscribe to our mailing list, we collect your email for marketing updates — only with your explicit consent.
3. How We Use Your Information
We use your data to:
- Process and ship your orders through our fulfillment partners (like Printful)
- Communicate updates about your purchase (order confirmation, tracking info, etc.)
- Provide customer support and respond to inquiries
- Send marketing updates (only if you opt in — you can unsubscribe anytime)
- Improve our site through analytics and user behavior insights
- Comply with legal and tax obligations
We do not sell, rent, or trade your personal information — ever.
4. Who We Share Your Information With
We only share information with trusted third parties who help us operate our store and fulfill your order. These partners handle your data according to their own privacy policies and strict security standards.
Our key service providers include:
- Printful – for order fulfillment and shipping
- Stripe or PayPal – for secure payment processing
- Big Cartel – our e-commerce platform host
- Google Analytics – for anonymous site usage statistics
- Email marketing provider (e.g., Mailchimp or Big Cartel’s email system) – for newsletters and product updates
We share only what’s necessary (e.g., your name and address for shipping) and never disclose sensitive payment details to anyone except the payment processor.
5. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Analyze traffic and improve user experience
You can disable cookies through your browser settings, but some parts of the site may not function properly without them.
We also use Google Analytics to understand how visitors use our site. This data is anonymous and helps us improve our content and layout.
6. How We Protect Your Information
Your personal data is stored securely through Big Cartel’s and Printful’s encrypted servers.
All payment transactions are processed through secure, PCI-compliant gateways (such as Stripe and PayPal).
We do not store or have direct access to your payment information.
7. Data Retention
We retain order and transaction data for up to 7 years for tax and legal compliance.
If you’ve subscribed to our newsletter, we keep your email until you unsubscribe.
After this period, or upon your request, your personal data will be safely deleted.
8. Your Rights
Depending on where you live (e.g., under GDPR or CCPA), you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal information (“right to be forgotten”)
- Withdraw consent to marketing communications
To exercise these rights, contact us at [email protected] — we’ll respond within 30 days.
9. International Customers
Swag Lord Shop is based internationally and works with global fulfillment partners.
By placing an order, you consent to the transfer of your data across borders solely for the purpose of fulfilling your purchase and providing support.
All partners we work with comply with international data protection standards.
10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect new legal requirements, platform changes, or business updates.
The revised date will always appear at the top of the page. We encourage you to review it regularly.
Last updated: November 2025
11. Contact Us
If you have questions about your personal information or this Privacy Policy, reach out anytime:
📧 [email protected]
We’re here to help you feel safe and confident while shopping with us.